Couldn’t let Memorial Day (today) end without letting you know how pleased I am with the work you did to bring the grill back to life this morning. But first, just the fact that you were willing to do it today speaks volumes about your passion for what you do.
It hasn’t been this clean since the day it was delivered (about 10 years ago). Most importantly, you brought something unique that you have designed & created for holding the burners in place better than ever. Now all that scary blasting of gas sound is gone and I’m not afraid it will blow up in my face (seriously!).
This is silly, but the thing I’m most excited about is how you taught me the proper timing and technique for applying Pam to the grates to prevent everything sticking.
Thanks for everything. As you said, I should get at least another 5 years out of it.
Many thanks for a great and professional job on my inside grill. That grill has seen my unprofessional cleaning efforts for 35 years. I stand before you now and say: it looks, smells and cooks like new!
Feel free to use me as an endorsement for the quality of work you do as Mr Grill. To do an inside grill, you have to be aware of messing up rugs, touching furniture when passing in and outside the house... and making sure you don't leave grease all around the backyard where you degreased everything. You left as if you had never come in the house!
PS: Put me down for the same time next year. Your price is worth the knowledge that I'm using a clean, efficient and safe grill when cooking inside the house during the winter.
We have used Chris at Mr. Grill for the past four years and are thrilled with his work. We do a ton of grilling from May through October and Chris has kept our grill working perfectly and very clean throughout each season. We used to buy a new grill every four years... but we now expect to keep the current grill for many additional years thanks to Chris' efforts. We highly recommend him to all outdoor grilling enthusiasts!
Chris Kay (Mr. Grill) is very professional & through, anyone who has ever cleaned a grill knows what a difficult job it is. Chris has years of experience & tools to get the job done quickly & efficiently. I was pleased that he cleaned up after himself & I didn’t have to do a thing. His scissor sharpening equipment is state of the art.
[My] grill was using propane gas but was not producing much of a flame to BBQ meat or fish. Called Mr. Grill and over the phone he thought it may be the regulator and agreed on a price. He showed up on time as agreed the next morning. Very promptly he diagnosed, and changed the faulty part, an air nipple inside the knob. The regulator was fine. He also brushed the burner elements to improve its performance. He explained and recommended changing specific spare parts, which I can buy over the internet or from a store to get an even better performance.
Efficient and reasonable. Knowledgeable and generous with explanations.
Mr. Grill cleaned our grill better than we could have done ourselves. He told us we might want to think about replacing the burners in a couple of years, so he didn’t recommend unnecessary repairs. He was extremely through and we would recommend him. Having him come do the work was a worthwhile investment.
Chris figured out why the grill wasn’t working and replaced the broken igniter. He’s coming back to clean the grill next week. I contacted Chris by email on Sunday night, and he responded over night and came out the next day, fixing the problem. I was very happy with his work.
Chris completely restored my smoker and sharpened my very expensive knives. I inquired about Mr. Grill’s services and spoke with Chris who was very friendly and knowledgeable about grills. He took the time to explain his services and the importance of proper maintenance on quality kitchen knives as well as on quality smokers and grills (I have a smoker). We set up a time for Chris to come out and he was right on time and fully prepared with all the equipment he needed. It went fantastic.
I will always use Chris of Mr.Grill and consider myself lucky to have found such a company who I can completely trust with no reservations.